White Papers and Demos

Everyone knows growing businesses need to expand opportunities while reducing costs, but you might be surprised at how many organizations are using Web conferencing to achieve these goals. Download this Wainhouse Research white paper to find key applications of Web conferencing that could make a big difference to your business.

In this paper we respectfully present our conclusion, namely that some LEAN initiatives can be hugely strengthened with a synergistic ERP implementation and vice versa, whereas in other cases the two efforts should really be viewed as separate initiatives and managed independently from each other. This is, however, not an open ended "it depends on what you want" answer; we conclude that specific LEAN initiatives will eventually fail without considerable attention to specific ERP aspects but that other specific LEAN initiatives and specific ERP functionality have little in common.

The operating style of Project-Oriented Manufacturing is very different than that used by traditional discrete and repetitive manufacturers. Project-Oriented Manufacturing and Engineer-To-Order (ETO) are expressions often used interchangeably. For the majority of companies operating in an ETO environment, every machine sold is similar to, yet different from, anything else previously engineered and built.

This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.

Unless you’ve been living in some remote location without a phone, you’ve interacted with an Interactive Voice Response (IVR) system at one time or another. They are increasing in popularity as more and more companies are turning to self-service solutions to reduce costs and serve their customers better. But as you may have experienced yourself or with your own customers, there is a right way and a wrong way to use an IVR.

NetSuite gives you the ability to run accurate, up-to-the-second sales forecasts, which let you address your most pressing business questions. As a result, you can manage your data — and your business — with greater confidence.

The healthcare CIO is now in a position of direct influence on the quality of patient care. Doctors, pharmacists, administrators and medical research teams are more reliant than ever on electronic information and medical technology. As such, healthcare CIOs are gaining a stronger position to drive innovation, process change, and IT/business alignment. In healthcare, any system that is supporting a patient is not only business critical, its 24x7 availability is more critical than almost any other industry.

Although a fair amount of information is available on the Internet about the actual software packages themselves, there is little advice on how to develop a good, simple strategy to evaluate and choose the right ERP package for your company. This article is intended to provide some of that much-needed guidance.

TechExcel ServiceWise is a powerful and versatile change management solution that enables businesses to define a framework for managing, tracking, and enforcing their business processes and to ensure that all stakeholders are “in the loop” throughout the change life cycle.