Content Management White Papers and Demos

The most important part of your web presence is the platform that powers it. A Content Management System (CMS) is a web platform that allows users to centralize data, edit, publish, and modify content on a single back-end interface. Primary goal of a CMS: Enable non-technical users to seamlessly manage content and customer interactions on their websites. Review 5 Essential Features of a CMS and ensure that you're powered by the right platform.

Redesigning your website? Don’t know where to start? Not to worry, we’ve got you covered. By the time you finish reading this 5 step guide, you’ll have a solid plan to get you on your way to a brand new site. Get ready to attract, engage, nurture and convert your visitors!

Selecting a content management system can be a complicated process. You might make the mistake of picking your design firm to help you choose a new CMS. Design firms have a role to play in selecting your CMS, but it’s not a leading role, and here are four reasons why. Download this Percussion whitepaper to learn why design firms should play a role, but not a leading one, in selecting your content management system.

This white paper will help you build a case for content management by showing you how a web content management (WCM) system can reduce the cost of your current website-based marketing efforts while increasing your return on investment.

While we may still be waiting for flying cars and calorie-free ice cream, the future may be closer than you think when it comes to knowledge management. Here are a few progressive ideas you can implement now to start building the knowledge base of the future.

Organizations around the world face market pressures that make providing excellent customer service a necessity. The ability to quickly and accurately address customer issues is a prerequisite for ensuring customer satisfaction and retention.

Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency.