White Papers and Demos

Web conferencing tools have become a strategic asset for financial services firms in capital markets and banking—whether their goals are to improve customer service through high-touch yet low-cost exchanges, reduce operational expenses, or improve compliance and security. The following examples illustrate how online collaboration and eLearning solutions from Adobe are enabling institutions to compete successfully in the highly commoditized and regulated financial services market.

Over the past 25 years, open source software has evolved from the fringes of high tech society into the mainstream. The “siren song” of open source is a powerful one, promising to eliminate software licensing costs and give entrée to a passionate, global development community. But should enterprise IT organizations heed it? Or, as in Greek mythology, do those who are tempted by the siren song of open source suffer tragic consequences?

In today's global economy, companies exploit the Web as a medium for building business relationships. They expect to manage their Web-based content in a cost-effective manner. By adopting a Web content management (WCM) application, a firm transforms key aspects of its core operations by enabling its line-of-business staff to maintain Web-based content on their own, without ongoing support from an IT group.

By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Fortunately, there are many strategies to help managers adapt to developing their mobile teams. And while it requires some tactical changes, management of remote employees can be very rewarding. Download, The Top 10 Strategies for Managers of Mobile Workers, to learn how your organization can embrace this trend.

In their efforts to improve patient care, reduce costs, and support compliance, many healthcare organizations and hospitals are turning to web conferencing and eLearning solutions. The following examples illustrate how online collaboration and eLearning solutions from Adobe enable healthcare organizations to maximize limited staffing resources, revamp training initiatives, reduce costs, support compliance, and elevate the level of patient care in delivering vital healthcare services.

The leaders of Finance are more and more becoming leaders of their companies. By no means are CFOs, controllers, or VPs of Finance taking over corporate leadership en masse. But they are increasingly being charged with being a part of that leadership, strategically and tactically. Internally, Finance as a department or group is responsible for the most critical aspects of any firm. Externally, Finance is the face of the firm to regulators, lenders, partners and, in many cases, the public at large. In severe economic situations, Finance has the responsibility for establishing, managing, or restoring public trust in a firm.

Competitive and technological changes in the pharmaceutical industry—powerful new drug chemistries, innovative R&D partnerships, and enhanced sales and marketing strategies—are transforming how pharmaceutical and biotechnology companies operate.

In recent years, call centers have begun to deliver more value. In industries like banking where call centers can generate up to 25 percent of total new revenues or telecommunications where they can contribute up to 60 percent of revenue, it’s easy to see why. But even without the sales component, the link from satisfied customer to loyal customer to increased revenue is not hard to make.

Before you can be successful at selling C2 CRM, it is important to understand what CRM truly offers. From identifying business opportunities and creating a proposal to delivering a solution and ensuring customer satisfaction, CRM provides tools to make it all happen efficiently.

More manufacturers and providers of traditional software solutions are moving to SaaS models that meet today's competitive needs for agility and real-time information, without requiring manufacturers to make a large up-front financial outlay. Confidence continues to increase thanks to pioneering SaaS providers who are able to point to a history of successful implementation.