White Papers and Demos

Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency.

When we first set out to research the state of the customer service market in 2012, we made sure to build a survey we could repeat each year to track changes in the evolving topics of customer service.

Customers demand an omni-channel customer service experience. They are no longer willing to settle for just one single channel. A service experience spanning phone, email, chat, Web, mobile, social media, in-store kiosks, IVR, SMS or in-store visits has become the expected norm.

Mint Jutras takes a look why companies like yours are choosing to replace their financial systems, and recommends strategies to simplify the selection process.

Maybe it's time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity and generate greater insights and visibility.

In this whitepaper we discuss when and why it makes sense to start using dedicated HR software like BambooHR to replace outdated spreadsheets.

Are your employees overworked? Check out this infographic from BambooHR to see how overworking can negatively affect your company and its employees.

In this white paper from BambooHR, you'll learn how an applicant tracking system can streamline recruiting.

In this article, we’ll give you some examples of what kind of reporting you need, and some suggestions on ways to ramp up your financial management.

Before you can determine which software best meets your needs as a grant manager, it is important to understand the critical differences between grant management and project management.