White Papers and Demos

Lithium’s flexible Software-as-a-Service (SaaS) solution maximizes the benefits and minimizes the risks of enterprise communities by providing a winning combination of on-demand forums, blogs, chat, tribal knowledge bases, and other social networking tools, coupled with innovative analytics and the experience and expertise gained from more than ten years of hosting communities for large enterprises.

SAM can deliver significant benefits, but where do you start? Instead of being daunting, SAM needs to be broken down into achievable goals which provide an obvious benefit to the organization.

Using a web-based HR solution, companies can improve productivity and reduce waste by eliminating paper forms.

Today, ERP software vendors have tailored their product for SMBs. Better still, there are ERP systems such as Jim2 Business Engine that are designed specifically for SMBs so they can take advantage of ERP for maximum efficiency in conducting business.

Customer Relationship Management (CRM) just isn’t what it used to be. Conceived as automated tools to help sales personnel maintain records of contacts, sales-related activities, and individual and team's progress toward goals and quotas, today's scope has become much more far reaching.

Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.

There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.

In order to make an informed decision about employees, companies should have a multifaceted hiring approach.

The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?