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White Papers and Demos
Case Study provided by IQMS
With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business. RealTime Machine Monitoring allows shop floor supervisors to access production data as it occurs from any computer in the plant, whereas they used to spend time walking the shop floor to check presses. Donnelly has also eliminated excess data entry and saved numerous hours of overtime because team leaders and supervisors no longer have to work long beyond their shifts to input data, something that consumed many hours of overtime each day.
White Paper provided by MY TrueCloud
How many of us have experienced THE Email-Chain that accomplishes nothing other than getting people frustrated and wasting valuable time? Worse yet, the people on the Email-Chain work for the same company!
White Paper provided by MY TrueCloud
MY TrueCloud (MTC) delivers the industry’s only integrated 100% cloud-architected SaaS Collaboration Suite that supports the full spectrum of mobile collaboration. True Collaboration must unite your entire workforce whether in an office or remote location.
White Paper provided by Five9
Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
White Paper provided by Five9
We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
White Paper provided by Five9
The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.
White Paper provided by Five9
Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.
Case Study provided by Plex Systems Inc
ARCA is one of the largest manufacturers and systems integrators of cash-handling devices in the world. The company develops software applications and supplies components and diagnostics for cash dispensers, cash recycling machines and coin dispensers. See how Plex Online not only doubled their production and market share, but also increased ARCA's efficiency by 20 percent.
White Paper provided by InContact
If you are starting to evaluate cloud contact center solutions, make sure you first download this checklist so you know the key questions you need to ask. And, find out how inContact stacks up.
White Paper provided by InContact
This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans.