IFS White Papers and Demos

Service providers must ensure on-time performance of mission-critical tasks while optimizing remotely deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow.

In our digital, data-driven, constantly accelerating modern business environment, the use of enterprise resource planning (ERP) software is one of the principal tools companies use to manage and leverage change to maintain or improve competitive standing. For most companies, it is the most important technology they will implement to run their business.

The use of computer-based maps in organizations and across society in general is becoming pervasive. Maps make it possible to view a wide variety of information in a geographic format. And that geographically displayed data empowers people and organizations to analyze information more precisely, make more informed decisions, and improve operations. IFS has aligned itself closely with Esri and has developed a robust integration with the Esri GIS software. This IFS integration with Esri enables geographicbased data visualization and analysis for multiple diverse purposes.

The defense industry has for some years, along with other high-tech industrial markets, been transforming from being solely engineering and manufacturing oriented to focusing on platform and asset availability. Companies are now typically judged on product availability and performance over lifecycles that might last 50 years. Suppliers are already on a transformational staircase, moving from traditional organic support, through spares inclusive maintenance arrangements, to contracted platform availability and eventually whole capability like the Voyager multi-role tanker, or the Ascent Flight Training military flying training contract in the UK.

One of the biggest fears for process manufacturing companies is a product or ingredient being contaminated by an unknown source. The process manufacturing supply chain is long and complex. It includes international and domestically sourced processors, distributors, shippers and consumers. With all this complexity, companies still have to maintain proper regulatory standards while keeping high quality services, in what is an increasingly competitive market.

Service organizations, both large and small, are always evaluating ways to raise productivity, respond to customers more quickly, speed issue resolution times, trim service delivery costs, and more . . . all while boosting customer loyalty. This is true for all organizations that deliver goods or services to customers, whether those customers are consumers, retail outlets, hospitals, manufacturers, or a multitude of other businesses and industries.

When your key assets are production vessels which work offshore in dozens of places around the globe, and were specially converted by engineering and shipyard partners under a complex, multi-year process, those qualities drive particular enterprise software needs. That is why selection of enterprise resource planning (ERP) by companies that own and operate floating production & offloading (FPSO) vessels brings with it a unique set of system capabilities to consider.