Field Service Management White Papers and Demos

The results analyzed in this report indicate that a holistic approach to servitization is important in order to achieve peak revenue and profitability from service as a manufacturer or service-centric organization.

Usually, field service management (FSM) software should be integrated with customer relationship management (CRM) because both use customer information. This ensures a customer’s needs and expectations can be addressed regardless of whether they are interacting with a CRM user, a field service technician or someone else in the service organization.

ERP is a technology strategy that integrates a set of business functions, such as finance, HR, and purchasing, with operational aspects, such as manufacturing or distribution, through tight linkages from operational business transactions to financial records. If you are planning to implement an ERP system, there are multiple areas to consider.

Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.

Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.

To better understand how trade/specialty contractors currently use technology to manage their service organizations, we conducted a study of 200 trade contractor executives. In it, current aftermarket field service practices and gaps were revealed.

Construction and contracting customers today are demanding complete through-life service for their assets. Because customers want more than just asset delivery, asset owners are undergoing a change of mindset, looking to performance-based relationships that model whole-life costs and deliver guaranteed outcomes.

76% of manufacturers will increase their use of smart devices or embedded intelligence in two years. While technology can be beneficial and necessary, the key to success will be the ability to distinguish between what is new and what is useful.

Manufacturers and high-tech companies today understand that change presents a constant challenge. Competition can come from anywhere on the globe at breathtaking speed, and risk and opportunity are often closely coupled. Keeping risk at bay, and identifying and seizing opportunity, are traits of companies that thrive in this environment. Enterprise (ERP) software is one of the main tools modern manufacturers leverage to grasp the opportunities that arise from successfully meeting challenges