In the years leading to 2000, many manufacturers realized it was necessary to prepare for a potentially disruptive transition in the IT functions when the turn of the century arrived. With thoughts of internal systems not functioning properly - or even stopping the manufacturing processes altogether - action was required.
Today's enterprise resource planning (ERP) systems are challenged to provide the architectural agility necessary to support businesses in a high-change, global environment (e.g., to accommodate merger and acquisition [M&A] activity, new financial or regulatory requirements, organizational restructuring, or new business processes). A recent IDC survey shows that the negative impact of business disruptions attached to ERP modifications is simply too high: a 20.9% decline in stock price, a 14.3% revenue loss due to delayed product launches, and a 16.6% decline in customer satisfaction.
By implementing VAI’s S2K for Distribution, Smith Drug Company enhanced existing, and acquired new and valuable technological capabilities. Due to S2K’s user-friendly interface, employees can quickly create reports and retrieve customer and order information. As a result, calls to Smith Drug Company’s IT department dropped 75 to 80 percent, noted Isaac Rogers, Vice President of Operations. This allows personnel to make better use of time, focusing on exceptional customer service and accurate inventory management.