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The call center often acts as the primary interaction point between your customer and your company. Your call center agents, who manage these interactions, are the backbone of your contact center. As such, it is imperative that you manage the performance of your call center agents to drive optimal success.

FinancialForce.com is a major player in the world of cloud accounting solutions, and their services have a proven track record of increasing a company’s profitability. FinancialForce accounting can support small businesses to global enterprises. It is designed to be easy to learn, use, and maintain, yet provides customizing tools so that every business can maximize the software’s functionality.

Your agents are at the heart of your call center operations, driving customer interactions that can lead to increased retention and revenue. Without a clear strategy to support and train the agent base, your call center risks high agent attrition rates, leading to higher costs, lower performance, and poor customer service.

The contact center serves as the primary interaction point between you and your customers. To drive success, you must be able to deliver the optimal customer experience. Learn what steps to take to build an effective contact center that will enable you to consistently deliver excellent customer service.

With current advances in technology impacting the way people connect with one another, web conferencing software has become a tool that can deliver much more for your company than its name implies. Whether you need to meet remotely with colleagues and clients or not, your company can most likely benefit from using web conferencing software in order to drive your business.

The last thing any business wants is customers calling back repeatedly, growing more frustrated each time, just to get a seemingly simple issue resolved. Improving first call resolution is one of the most important aspects of call center operations, and it’s definitely something that all your agents need to be trained in to ensure consistent results.

Microsoft’s ERP offerings are similar at first glance since they’re all out-of-the-box solutions. They integrate with Microsoft Office and other products, and they affect similar financial processes. However, a closer look at Dynamics GP, Dynamics SL, and Dynamics NAV reveal key differences that can help you determine which solution is best for your operations.

Microsoft Dynamics has been a strong competitor in the ERP segment by offering solutions for both small and mid-sized business and enterprises. With AX 2012, Microsoft Dynamics has expanded upon its core features to deliver an even more robust solution.

Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.