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Read the latest CRM software articles, news and reviews.
Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today
By Ashley Dotterweich | Jan 10 2013
Implementing CRM software is a great way to get a grip on customer relations and give your business a boost across sales, customer service and all-around organization. But when your software is loaded up with ... Read More
Forget About CRM: Yesware Can Fix Your Broken Sales Processes
By Mark Aspillera | Dec 24 2012
While many fully-featured CRM products like Salesforce CRM offer extensive functionality, Yesware contends that the majority of it is locked up at the executive and managerial levels. Founder and CEO Matthew Bellows talked to us ... Read More
The CRM Adoption Challenges Facing Indian Companies
By Anindya Chatterjee | Dec 24 2012
Indian companies face unique challenges when implementing and utilizing a top CRM solution. We discuss CRM adoption challenges and how to solve them. Read More
Are You Asking the Right Questions When Buying a CRM System?
By Amy Izzo | Dec 11 2012
As a B2B marketing consultant, I know that a well-maintained client and prospect database (or lack thereof) can make or break a marketing campaign. More importantly, the right CRM system allows marketers to measure the ... Read More
Microsoft Excel: The Only Business Software App You'll Ever Need (I'm Serious!)
By Mark Aspillera | Dec 06 2012
Contrary to the simple and quotidian image of Excel, many people underestimate the degree to which the tried-and-true spreadsheets can be and are expanded on for any number of business software uses, from accounting and ... Read More
Social@Scale: Sprinklr Reimagines Relationship Management
By N. Rowan | Dec 03 2012
Sprinklr takes social relationship management seriously. Focused on developing a robust product built to grow as the social marketplace evolves, Sprinklr is in it for the long run. Since its inception in 2008, the company ... Read More
How j2 Global's Cloud Apps Help Small Businesses Run Better
By Amanda Andonian | Nov 26 2012
j2 Global is an organization that’s all about being able to help small businesses be more productive, focusing on mobile apps in particular to deliver on that promise. Read More
Four Features of Highly Successful CRM Software
By Mark Aspillera | Nov 15 2012
For how ubiquitous CRM systems have become at most any sales or contact-oriented business, it's amazing how many ways the average system can (and does) fail. Read More
Contactually: Social CRM That Works Right in Your Inbox
By Mark Aspillera | Nov 14 2012
With the amount of complexity that's going into CRM systems these days, it's easy to lose sight of the segment's original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based ... Read More
ClaritySoft Brings CRM Back to Its Roots
By James Sullivan | Oct 24 2012
CRM software is rapidly evolving to reflect trends like social and cloud, but when it comes to making sales nothing is more important than solid core CRM functionality. This is the philosophy of ClaritySoft CEO ... Read More