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How Not To Break the Momentum Of Your IVR Services
Posted Nov 28 2013 by Alicia Gray
With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance ... Read More
First Look: Qortex, Agile-y, Multilingual Social Collaboration
Posted Nov 27 2013 by Mark Aspillera
You can give staff members a Facebook-esque system for exchanging messages about a project, but how much do simple message exchanges and task tracking promote greater efficiency? The Plant is trying to bridge the gap ... Read More
AdWords Geo-Targeting Gets More International
Posted Nov 27 2013 by Levelwing
Google recently announced updates to location targeting set to impact international searches. The changes, set to roll out the week of November 11, allow ads to be served across country borders and domains. Guest contributor ... Read More
Why the Salesforce Cloud Keeps Getting Bigger
Posted Nov 26 2013 by Mark Aspillera
Breaking into new segments is something Salesforce has pursued with gusto the past few years. We talk about how the company's behavior with previous acquisitions may transfer to the CRM giant's recent purchase of the ... Read More
Performance Management: If You Don't Measure It, Does It Count?
Posted Nov 26 2013 by Jennifer Riggins
When there’s a lull in sales, you don’t have as much big data insight into what works and what hasn’t worked. That’s why, if you’re trying to grow your business, performance management and getting as ... Read More
Big Data for the Little Guy
Posted Nov 25 2013 by Laurie McCabe
Big data is a big buzzword–and for a good reason. But the “big” in Big Data is relative. If you’re having problems finding the data you need, when you need it, you have a big ... Read More
ERP Education: Losing Our Religion
Posted Nov 25 2013 by Steven Phillips
Many organizations have lost sight of the fact that there is a difference between ERP education and ERP software training. End-user software training is very important, but it can be very different from understanding the ... Read More
Numbers or Letters: The Case for Qualitative Data
Posted Nov 22 2013 by Levelwing
Often, the default for businesses to focus on quantitative information in your analysis; numbers that can be easily presented in a graph and can quickly illustrate performance. However, it’s critical not to fall into the ... Read More
Social ROI is NOT Dead
Posted Nov 21 2013 by Levelwing
A recent article on Business Insider revealed findings from a BI Intelligence report on Social ROI. How valuable is Social ROI? Read on to learn why guest contributor Levelwing believes measuring ROI is certainly possible ... Read More
3 Ways Credit Unions Can Make the Most of 2014 Strategic Planning
Posted Nov 20 2013 by Emily Maxie
It’s that time of year again. Football season has started, the leaves are changing colors and your credit union is planning for 2014. Some parts of the strategic planning process will be familiar, but others ... Read More