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The latest news, innovations and trends from the software industry
Are ERP Systems Making a Comeback?
By Panorama Consulting | Mar 28 2013
While many companies fail in their attempts to successfully implement their ERP systems, with reasons ranging from weak project management to a lack of focus.on organizational change management, a Sage study suggests that there are… Read More
The Past (and Future) of SaaS Service Desks
By Doron Gordon | Mar 25 2013
Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far… Read More
"Let's Stop the Robots": UserVoice Summit Explores the Future of Customer Support
By Ashley Dotterweich | Mar 25 2013
UserVoice's Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings… Read More
Automated Bid Management: SEM Boon or Bust?
By Ashley Dotterweich | Mar 15 2013
If you're in the midst of a massive search engine marketing campaign, automated bid management software can go a long way towards making your campaign more profitable without being time consuming. But before you jump… Read More
Going Green: Why Sustainability is the Future of Facility Management
By Ashley Dotterweich | Mar 11 2013
The changing face of the workplace has directly affected the role of facility management teams, who are now tasked with managing more malleable spaces with the potential for different use patterns and greater energy needs… Read More
Raise the Bar for Mobility and Consulting Productivity
By Jeremy Roche | Mar 01 2013
Time is money when it comes to sales. So, it should come as no surprise that sales and service teams working together in the same system, using the same information in a collaborative working environment,… Read More
BYOD – The Greater Challenge
By Arthur Nichols | Feb 26 2013
While the security issues surrounding cloud computing have garnered much attention in recent years, many companies have fallen victim to dangers of the Bring Your Own Device (BYOD) trend they adopted more readily. Read More
New Trends and Technologies Transforming BI in 2013
By Mark Aspillera | Feb 21 2013
While a lot of the marketing surrounding BI products descends into gimmickry, the core functionality behind it doesn't. Who doesn't want more visibility on the reams of data they're now accumulating faster than ever? We… Read More
The Social Phenomenon: New Trends for Businesses, Customers and Software
By Kimberley Chan | Feb 21 2013
The “new Internet,” properly termed the “social web” has started a trend that is revolutionizing the way businesses function. The emergence of various social channels available on the web allow businesses easily take on a… Read More
Common Facility Management Issues and How CAFM Remedies Them
By Ashley Dotterweich | Feb 18 2013
From managing employees and vendors, maintaining assets and keeping track of inventory, facility management can be a tricky business. The three most common issues that give facilities managers headaches are lack of accountability, managing cost… Read More