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Perfecting Your Platform Prowess: Why Social Media Monitoring Matters
Posted Apr 28 2014 by Levelwing
Gauging real-time reactions and getting a pulse on conversation trends is a key benefit to monitoring social media conversations. With the right social media monitoring tool, your brand can gain deeper insight to create better ... Read More
Does My Business Need Service Desk Software?
Posted Apr 25 2014 by Kristin Crosier
You think your business needs a service desk platform, but then you Google service desk and suddenly aren’t so sure - help desk, service desk, IT help desk - what does it all mean? If ... Read More
DuckDuckGo: The Anonymous Search Engine You'll Love
Posted Apr 24 2014 by Levelwing
Though DuckDuckGo’s 3 million searches per day are dwarfed by Google’s respective 13 billion, DuckDuckGo is in fact supported by advertising. Find out if this anonymous search engine is right for your paid search marketing ... Read More
4 Key Features of Remote Support Solutions (And Where to Find Them)
Posted Apr 23 2014 by Kiri Picone
Remote support solutions can make a huge different to IT staff members and customer service agents, enabling them to provide the best technical support to both employees and customers. Here are the must-have features (and ... Read More
7 Social Media Security Tips To Protect Your Business
Posted Apr 22 2014 by Robert Siciliano
Many small businesses recognize the benefits of having a social media presence for customer service and long-term marketing purposes. Yet many don't know that employees' social media habits can mean disaster for some businesses. ... Read More
Let's Talk AppBuddy: Behind the Software with CEO Marc Aubin
Posted Apr 21 2014 by Kiri Picone
I first met Marc Aubin, CEO and co-founder of AppBuddy, at Dreamforce 2013, where I was struck by his authentic desire to make customers happy. Here, we discuss how AppBuddy's flagship product, GridBuddy, helps Salesforce ... Read More
Lessons from Heartbleed: 3 Data Security Takeaways
Posted Apr 18 2014 by Kiri Picone
While Heartbleed has caused quite a stir over the past few weeks, the exploit has also revived an important discussion about how businesses and websites handle and protect sensitive information and data. Data security has ... Read More
4 Affordable HR Tools Small Businesses Will Love
Posted Apr 17 2014 by Kristin Crosier
One type of software often overlooked by smaller companies, human resources management tools, can significantly improve a small business owner’s existing personnel management processes. And with a spectrum of affordable (and cost-free) task-specific HR solutions, ... Read More
Dynamics CRM Upgrades to Social Listening: Why Microsoft Needed Netbreeze
Posted Apr 16 2014 by Gareth Cartman
Twelve months ago, Microsoft acquired Netbreeze, a Swiss social media monitoring and analytics company offering solutions that allow businesses to "listen" to what’s being said about them, their products and their brands. How will this ... Read More
New Guidelines Make Facebook Promotions Easier
Posted Apr 15 2014 by Levelwing
With new developments and trends always arising, there have been some recent changes to Facebook promotions that now make it easier for social marketers to spend less while gaining a broader reach on the popular ... Read More