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Read the latest Customer Service software articles, news and reviews.
Why Mobile Is the Next Major Development in Customer Service
By Tricia Morris | Nov 27 2012
Four powerful influences are converging to form a perfect storm for big customer service vendors. Gartner calls the confluence of social interaction, mobility, information and cloud computing the “Nexus of Forces,” which will shift the ... Read More
Top 5 Cloud Help Desk Solutions to Replace Your Outdated System
By Amanda Andonian | Nov 23 2012
Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software ... Read More
7 Best Practices for Delivering Superior Customer Support via Live Chat
By Tricia Morris | Oct 31 2012
Live chat’s bubble is on the rise. LogMeIn and the e-tailing group have released the Fourth Annual BoldChat Live Chat Effectiveness report which shows one in five shoppers prefer online chat over any other communication ... Read More
Desk.com Puts Social Into The Help Desk Environment
By Mark Aspillera | Sep 11 2012
Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce, ... Read More
The Case for Social Customer Support
By James Sullivan | Aug 24 2012
In the past few years numerous businesses have experimented with using social media as an avenue for delivering customer support. Today, leading companies like Comcast and Home Depot operate successful social support campaigns. Their efforts ... Read More
Zendesk for Web-based Help Desk Software
By Darlene Lin | May 24 2012
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More
Help Desk vs. Service Desk: What’s the Difference?
By Darlene Lin | Apr 05 2012
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk” ... Read More
5 Tips to Operate an Effective Help Desk
By Darlene Lin | Mar 19 2012
The effectiveness of the help desk has a direct impact on the bottom line. The help desk is the primary channel between your customers and your organization. Providing an optimal help desk experience can improve ... Read More