Browse Business Software Categories
Read the latest Customer Service software articles, news and reviews.
Cost-Benefit Analysis of Delivering Great Customer Service
By Meredith Thornton | Apr 08 2013
The search for new customers is an expensive business. So why not invest your resources into building a lasting and profitable business relationship with your existing customers? The answer lies in delivering an unparalleled level ... Read More
Behind the Software with UserVoice CEO Richard White
By Ashley Dotterweich | Apr 04 2013
For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of ... Read More
5 Ways to Take Your SaaS Service Desk for a Test Drive
By Doron Gordon | Mar 29 2013
Today's software customer doesn't have to rely on software reviews of questionable origin, or lists of features on a software provider's website to try to choose the best software. That's because the free trial is ... Read More
The Past (and Future) of SaaS Service Desks
By Doron Gordon | Mar 25 2013
Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far ... Read More
"Let's Stop the Robots": UserVoice Summit Explores the Future of Customer Support
By Ashley Dotterweich | Mar 25 2013
UserVoice's Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings ... Read More
Customer Service Must Be a Deliberate Strategy
By Francis Moran | Mar 14 2013
Given that the cost of acquiring new customers is generally held to be much higher than the cost of retaining existing ones, what is the appropriate level of investment in customer satisfaction? Does it really ... Read More
Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev
By N. Rowan | Feb 27 2013
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to ... Read More
Deliver Amazing Customer Service – This Year and Beyond
By Shep Hyken | Feb 20 2013
Customer service software and help desk software are useless if your company doesn’t have a solid, effective customer service strategy in place. Use these tips to deliver killer customer support and put your company customer ... Read More
Leveraging Digital Signage for Real Medical Service Improvement
By Shahid Shah | Jan 09 2013
I think it would great for health IT vendors like practice management software developers, RCM vendors, medical device integrators, or EHR developers to consider digital signage hardware and software to enhance their solutions beyond ... Read More
4 Strategies to Deliver Exceptional Customer Service in 2013
By Ashley Dotterweich | Dec 13 2012
Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track ... Read More