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Insider perspectives on the tech industry from our network of software experts, consultants and developers
Is Full-Box CRM the Next Big Thing?
By Amanda Andonian | Apr 11 2012
We all know that CRM is a massive, multi-billion dollar business; and full-box CRM is quite possibly the next innovation that could conceivably change the very foundation of CRM software implementations. Read More
SLAs in the Cloud - A Deal Breaker?
By N. Rowan | Apr 10 2012
Cloud-based solutions offer a more economic alternative to on-premise solutions. But what kind of SLAs are being offered, and how do they affect the customer? Read More
Help Desk vs. Service Desk: What’s the Difference?
By Darlene Lin | Apr 05 2012
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk”… Read More
Mobile Computing Wars: BlackBerry vs iOS and Android
By N. Rowan | Apr 03 2012
Apple's iOS and Google's Android are growing increasingly popular among business users. But old favorite BlackBerry is hoping to make a return with the BlackBerry 10, with a new OS designed to appeal to IT… Read More
Software as a Service: Are SAP and Oracle in It to Win It?
By N. Rowan | Mar 27 2012
As SAP and Oracle are raising the maintenance rates for their on-premise ERP solutions, one might wonder if they are keeping in step with the demands of the market, which is seeing an ever-growing presence… Read More
Business Software Moves to the iPad
By N. Rowan | Mar 20 2012
As the popularity of Apple's iPad grows among business users, many enterprise software companies are enabling their products to run on the iPad. Here's a quick look at some of the major players in this… Read More
5 Tips to Operate an Effective Help Desk
By Darlene Lin | Mar 19 2012
The effectiveness of the help desk has a direct impact on the bottom line. The help desk is the primary channel between your customers and your organization. Providing an optimal help desk experience can improve… Read More
How CRM Benefits Your Sales Force
By John Harrison | Mar 10 2012
Although your sales force may not immediately embrace your company's new CRM system, research reveals that CRM software has a positive affect on your sales force's performance. Here's 5 ways CRM can benefit your sales… Read More
The Top Four Email Security Threats – And How to Avoid Them
By John Harrison | Mar 05 2012
Get an overview of some of the most common email security threats, and a summary of how today’s email security technology solutions can help prevent them. Read More
ERP Best Practices - Best for Who?
By George Middleton | Mar 04 2012
For general operational tasks, the best solution is to leverage the ERP best practices standards. It’s not necessary to reinvent the wheel for processes that will not elicit visible improvement. ERP processes used for accounts… Read More