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Tips and tricks for optimizing your software implementation and adoption processes
The Business Analyst - A Missing Link to ERP Success
By Steven Phillips | Dec 30 2013
Without credible knowledge workers (business analysts), the risk is that system requirements are shaped solely by current operating paradigms, user whims, and the departmental silos. When this occurs, you are automating the mess you already… Read More
ERP Change Management: The Bottom-Up Approach
By Steven Phillips | Dec 11 2013
Most industry experts agree that successful ERP projects require a good plan for managing organizational change. An important part of this strategy is an executive steering team that is committed to pushing the project forward.… Read More
How Not To Break the Momentum Of Your IVR Services
By Alicia Gray | Nov 28 2013
With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance to… Read More
ERP Education: Losing Our Religion
By Steven Phillips | Nov 25 2013
Many organizations have lost sight of the fact that there is a difference between ERP education and ERP software training. End-user software training is very important, but it can be very different from understanding the… Read More
Should You Test ERP Software Before Purchasing?
By Todd James | Nov 11 2013
Testing the ERP software can be a costly and time-consuming process, eating up IT staff time for both customers and vendors that could be devoted to other projects. Many companies want to get their new… Read More
Tailgating and ECM Implementation: It’s All in the Planning
By Michelle Harbinak-Shapiro | Nov 07 2013
What do football season and ECM implementations have in common? More than you might think. Whether you’re a Fighting Irish fan or not, Notre Dame is also well-known for its superior game-day traditions that appeal… Read More
CRM Adoption: Why Give A Chance To Customers To Move Off Track?
By Alicia Gray | Nov 04 2013
In the present scenario customer service has become the new trend with every organization trying to establish a competitive edge in efficient customer service. Moreover, in all likelihood, it's quite possible that one's organization loss… Read More
ERP Consultants: The Go-It-Alone Scare Tactic
By Steven Phillips | Oct 14 2013
Let's face it. ERP is a multi-billion dollar industry dominated by software vendors and consulting firms. This is not going to change anytime soon since software is the necessity of any ERP implementation. But, for… Read More
How to Successfully Integrate Security into DevOps
By Nimmy Reichenberg | Sep 23 2013
Security has historically been viewed by development and operations teams as a bottleneck because security by nature is about adding checks to the process of making changes and pushing out new features and capabilities. And… Read More
EAI: An Alternative to ERP
By Adam Kinsey | Sep 11 2013
I’m in good company around here when I say that ERP is an extraordinary tool when managing a business. It’s comprehensive, intuitive, and relatively low-maintenance. Any company that is capable of utilizing software development to… Read More