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The ABCs of Interactive Voice Response (IVR)
By John Harrison | Jul 28 2007
With an IVR system, customers have immediate, around-the-clock access to service – without the assistance of a live representative. Read More
ScreenPlay Turns to Entellium for Sales Force Automation
By John Harrison | Jul 28 2007
ACT! and Goldmine weren’t really upgrades from Excel, and Salesforce.com made us pay for a great deal of functionality we didn’t really need. Entellium eSalesForce offered multiple sales processes, whereby each sales rep could use… Read More
How to Protect your CRM Database
By John Harrison | Jul 28 2007
Your CRM database is one of your most valuable assets. Follow these steps to maximize your database integrity. Read More
Six Imperatives for Building Customer Equity
By John Harrison | Jul 19 2007
Customer equity leads to higher profits, higher lifetime value, and the powerful impact of word-of-mouth. Yet, most businesses are compelled to compete on price and convenience. John I. Todor, author of Addicted Customers, explores the… Read More
