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How to Write an RFP for CRM Software
By John Harrison | Oct 30 2007
CRM requirements will vary greatly, so every RFP will look quite different. Here's five things you MUST include in a CRM software RFP. Read More
DestinationCRM Announces 2007 Leader Awards
By John Harrison | Oct 29 2007
DestinationCRM recognizes Oracle and Salesforce.com. Read More
What Every Sales Person Could Learn From the Yankees & Joe Torre
By John Harrison | Oct 22 2007
This is the time of year when salespeople begin to reflect on their performance. Was it a good year? Was it a great year? Some will say they earned the dollars they desired, so it… Read More
Opportunity Management & Sales Forecasting Done Right
By John Harrison | Oct 17 2007
Jim Ward, President of BrainSell, tells our readers how to best leverage a CRM Solution to properly manage sales opportunities and sales forecasts. Read More
RLE Technologies Saves Big with NetSuite
By John Harrison | Oct 12 2007
RLE needed an integrated, Web-based solution for sales order processing, CRM and help desk functionality with an intuitive user interface. NetSuite SFA satisfied their challenges, and more! Read More
What Call Center Metrics are Important?
By John Harrison | Oct 12 2007
Our CRM Advisor answers the question: “We recently implemented a call center management system as part of our CRM strategy. What key metrics should we be measuring?” Read More
Harris Interactive Issues 2nd Annual Customer Experience Impact Report
By John Harrison | Oct 12 2007
According to the recent Harris Interactive Issues 2nd Annual Customer Experience Impact Report, 74% will register a formal complaint, or spread the word to others, after a bad experience. See the other key findings. Read More
Top Five Tips for Creating the Mobile Work Force
By John Harrison | Oct 11 2007
IDC says 40% of workers now travel for business and they say this will rise to two-thirds by 2007. Gartner reports that there will be 41.1 million mobile professionals worldwide by year end 2007. Get… Read More
Shift the Focus of Customer Relationships
By John Harrison | Oct 04 2007
How do you get customers to scrimp elsewhere so they can splurge on your offering? Customer relationship expert, John Todor gives you tips on how to offer a relationship that gives customers a better experience,… Read More
Hosted eMail Marketing, is it Secure?
By John Harrison | Sep 27 2007
Our CRM Advisor answers the question, "Is hosted email marketing secure?" The answer is that most third-party vendors are aware of concerns like these, and have addressed them quite successfully. Read More