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What is a Virtual Call Center?
By John Harrison | Jul 08 2008
A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the… Read More
Consona's Onyx Helps Build Fan and Sponsor Loyalty for the Seattle Mariners
By John Harrison | Jul 08 2008
Entellium eSalesForce Helps ProfitLinc Succeed
By John Harrison | Mar 14 2008
When Billy Shepherd took over leadership as executive vice president at ProfitLinc, he knew that managing telecom expenses and assets for his midsize company clients should have two common themes: simple and seamless. Entellium software… Read More