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Read the latest Call Center software articles, news and reviews.
Business VoIP Phone Services: Not All They Are Cracked Up to Be
By Mark Aspillera | Jul 30 2013
While there are serious advantages to switching your organization's telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues ... Read More
Answering the Call: The Next Generation in Call Center Software
By Michael Tauscher | May 24 2013
Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software, ... Read More
Using Call Center Software to Manage Remote Agents
By John Harrison | Nov 18 2008
Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage ... Read More