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How to Turn Over Your Project to a New Project Manager
Posted June 18, 2013 by Alison Meier
There comes a time in almost every project manager’s career when he or she needs to give away a project. There are many reasons why this happens: you were given a critical project and need… Read More
Lessons Learned the Hard Way: Do We Learn From Our Mistakes?
Posted June 13, 2013 by Alex Antonatos
People learn best from failure. It drives lessons home like nothing else. Here is an email from a reader: From: **** [mailto:****] Sent: April 16, 2013 6:33 PM To: alex@appsconsultant.com Subject: Building a Centralized Architecture… Read More
JCPenney, If You Don't Listen to Your Customer...You Lose
Posted June 5, 2013 by Ernan Roman
The Challenge: Few companies know as much as they should about their customers and their expectations for meaningful engagement. Being arrogant in disregarding customer expectations is dangerous. This is a lesson JCPenney found out the… Read More
The Price Tag of ERP Failure: $440 Million?
Posted June 3, 2013 by Panorama Consulting
Looking at Knight Capital’s dramatic ERP failure, it becomes clear that organizations that don’t effectively handle their ERP implementations can (and often do) end up paying a price almost beyond comprehension. For those who haven’t followed… Read More
Confessions of an SAP Expert Witness: SAP Failures
Posted May 23, 2013 by Panorama Consulting
Over the past 15 years, I have seen my share of successful ERP implementations. The Panorama team and I have successfully managed a number of complex implementations over the years—ranging from SAP accounting sofware to… Read More
Providing Unforgettable Web Experiences: Four Tips
Posted May 15, 2013 by Ernan Roman
The Challenge: Brands are struggling to stay relevant online. Per a study by Forrester, only 3 percent of websites earn a passing score in terms of user experience. Consumers cited three reasons why websites are… Read More
Making Your App a Customer Engagement Solution
Posted May 14, 2013 by Ernan Roman
The Challenge: Businesses know mobile apps offer tremendous customer engagement opportunities--if done correctly. Unfortunately, businesses can also eat up marketing budgets--without the customer engagement payoff--if mobile apps are not planned out with customer needs in… Read More
Burberry's Multichannel Innovation; 3 Tips
Posted May 6, 2013 by Ernan Roman
The Challenge: What can we learn from a 157-year-old fashion company that’s being called “the world’s most digitally competent luxury brand”? That a multichannel and personalized customer experience is becoming the expected standard among consumers.… Read More
AmEx: Small Biz Engagement Drives $5.5 Billion in Spending
Posted May 3, 2013 by Ernan Roman
The Challenge: In a study by the Business Marketing Association, most B2B marketers say customer engagement is a high priority within their marketing organization (72 percent), but 43 percent grade their company's level of customer… Read More
The Case For – and Against – ERP Customization
Posted May 3, 2013 by Panorama Consulting
When it comes to ERP systems, the word “customization” is one of the most dreaded terms that an executive hears. In fact, I would estimate that at least 90-percent of Panorama’s ERP selection clients indicate a… Read More