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Implementing ERP is NOT Business Reengineering
Posted April 8, 2013 by Steven Phillips
Back in the 1990s, Michael Hammer ignited a wave of business reengineering initiatives across the country with his ground-breaking article: Don’t Automate, Obliterate. However, since that time the term “reengineering” has become an overworked word,… Read More
Spike in Email Undeliverables: 5 Tips for Increasing Delivery
Posted April 5, 2013 by Ernan Roman
The Challenge: Major email providers such as Gmail, Yahoo, Hotmail and AOL have implemented new algorithms for email deliverability based on "engagement". If your emails are not triggering sufficient interaction, they are likely not to… Read More
4 Tips for Earning Consumer Preference Data
Posted March 28, 2013 by Ernan Roman
The Challenge: Marketers everywhere are fighting an uphill battle: trying to deliver more personalized communications but lacking the accurate data to do so. Without that information marketers are still stuck sending 'Spray and Pray' blasts… Read More
Are ERP Systems Making a Comeback?
Posted March 28, 2013 by Panorama Consulting
Each year, Panorama conducts an annual survey of hundreds of ERP implementations across the globe. Our most recent study – which was published in our 2012 ERP Report - shows that most ERP system initiatives… Read More
Are Some ERP Consulting Firms Crooks?
Posted March 19, 2013 by Steven Phillips
Most in the ERP industry agree that software consultants can play an important role in helping their clients successfully implement a new ERP system. While some consulting firms have more expertise than others, at least… Read More
Disney: Smart & Fun Shareable Content to Build Buzz
Posted March 5, 2013 by Ernan Roman
The Challenge: Creating content that is conducive to social sharing can be tricky. Here's how Disney used smart and creative magic to crack the code. Disney is using a mock university website and a promotional… Read More
Why You Shouldn't Use Outlook as a Real Estate CRM
Posted February 22, 2013 by Matthew Collis
I get asked by REALTORS® on a weekly basis if Microsoft Outlook and a real estate customer relationship management (CRM) system are comparable. Without any hesitation, my answer is always a resounding “No.” At the… Read More
The Underutilized and Under-Appreciated Part of CRM: Microsoft Outlook?
Posted February 19, 2013 by Anindya Chatterjee
Why am I talking about a software that is so obviously "yesterday?" With all the improvements that it has had in its desktop version, it is clearly not a software that will draw more than… Read More
Five Reasons Why Business Process Reengineering Should Happen Before Your ERP Implementation
Posted February 14, 2013 by Panorama Consulting
You come across it all the time. You read it on the ERP vendor websites, you hear it from ERP software sales reps, and you see it in proposals: “Don’t worry about business process reengineering… Read More
Open Innovation: B2B versus B2C
Posted January 30, 2013 by Stefan Lindegaard
What are the differences and similarities on open innovation between B2B and B2C companies? This is a question I often run into during my talks and consulting engagements. Here you get some of my views.… Read More