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Help Desk Videos
Zendesk Overview Demo
The new Zendesk, built for speed, simplicity and beauty
KANA Enterprise Agent Experience
Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent's job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.
KANA Enterprise Web Experience
The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers' insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.
KANA Express Agent Experience
Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.
PhaseWare Tracker Incident Manager
Overview of the Incident Manager functionality within the PhaseWare Tracker application.
PhaseWare Customer Support
An overview of PhaseWare's Customer Support Software Applications.
ClickDesk Wonderful Combo - live chat, lite helpdesk, browser phone & social toolbar for websites
ClickDesk is a cloud based live chat tool with wonderful combo features - fastest live chat, lite helpdesk, browser phone and social toolbar.
UpToMarket, The Online Solution to Manage Your Dealer, Partners & Stores
UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.
What is Zoho?
With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.
Magento + Brightpearl Integration : Install + Setup
Installing the Magento integration and setting up Brightpearl.
FlowCentric in 49 Seconds
Rent IT - The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
PhaseWare Software Overview
Overview of the PhaseWare Tracker software product suite.
FrontRange HEAT Help Desk Software Demo
Watch a demo of FrontRange HEAT.
HEAT Help Desk Reporting - Automated Reports Delivery
Deliver real-time information to enhance IT support processes and drive decisions.