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CA Technologies Videos
CA Service Desk Manager - What's New in 12.6
CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.
CA Service Desk Manager - Support Automation
Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.
CA Service Desk Manager - Change Impact Analysis
CA Service Desk Manager r12.6 video demonstration on Change management focusing on change impact to service disruptions and reduce the risk to the business.