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Read the latest Virtual Call Center software articles, news and reviews.
6 Reasons Why You Need a Cloud-Based Contact Center Solution
By Kiri Picone | Dec 08 2014
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center. Read More
From the Community: Virtual Call Center Software for an On-Premise Contact Center
By Kiri Picone | Jan 31 2014
This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center ... Read More
Virtual Call Centers: The Economical Approach to Customer Service
By Nick Statom | Nov 18 2013
Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The ... Read More
Using Call Center Software to Manage Remote Agents
By John Harrison | Nov 18 2008
Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage ... Read More