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Read the latest Social CRM software articles, news and reviews.
5 Social CRM Tools Designed for Small Businesses
By Boris D. | Jan 28 2015
Social CRM enables companies to better listen and engage with customers through popular social channels. The truth is that a social CRM tool can be really useful for your promotional efforts -- if you know ... Read More
Let's Talk Crushpath: Behind the Software with CEO Sam Lawrence
By Ashley Dotterweich | Mar 12 2013
With a second round infusion of $6 million and the launch of a great new pitch site feature, Crushpath is poised to revolutionize the sales world for everyone. We talked to CEO Sam Lawrence and ... Read More
Social CRM: What You're Doing Wrong
By Steve Parker, Jr. | Mar 05 2013
Social CRM, as defined by Paul Greenberg, is “the company’s response to the customer’s ownership of the conversation.” That’s right. It’s no longer about you. There are several ways to use social CRM tools in ... Read More
Behind the Software Q&A with BigDoor VP of Sales
By Ashley Dotterweich | Feb 25 2013
Seattle-based BigDoor may be one of the leaders in the gamification field, but they want to make it clear that they're not just another gamification vendor. Rather, they focus on building loyalty and engagement in ... Read More
Social@Scale: Sprinklr Reimagines Relationship Management
By N. Rowan | Dec 03 2012
Sprinklr takes social relationship management seriously. Focused on developing a robust product built to grow as the social marketplace evolves, Sprinklr is in it for the long run. Since its inception in 2008, the company ... Read More
DataSift Offers Analytic Insight into Your Social Media Presence
By Mark Aspillera | Sep 23 2012
The rise of social media marketing has organizations wondering how they can get real metrics out of their social media presence to determine the overall effectiveness of social strategies. We talked to DataSift CEO Rob ... Read More
Batchbook: Helping Small Businesses Grow with Social CRM
By N. Rowan | Aug 27 2012
BatchBlue's Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O'Hara believes all software should be open and ... Read More
Deep Dive into Nimble Social CRM
By Darlene Lin | Aug 16 2012
n our Nimble Q&A, CEO Jon Ferrara shared his insights about how social media has transformed customer relationships and how Nimble empowers this new paradigm of CRM. In this Deep Dive, take a closer look ... Read More
Nimble CEO Jon Ferrara & the Social CRM Revolution, Part 2
By Darlene Lin | Jun 04 2012
Nimble CEO Jon Ferrara discusses Nimble’s place in the CRM market, how social has changed business, and more. Nimble is a social CRM solution designed to help businesses turn their social communities into customers by ... Read More
Nimble CEO Jon Ferrara & the Social CRM Revolution, Part 1
By Darlene Lin | May 29 2012
Nimble has quickly established itself as a leader in social CRM software, winning awards and recognition from PC Magazine, Gartner, and more. In our exclusive Q&A, Jon Ferrara talks about what makes Nimble unique and ... Read More