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Articles on Virtual Call Center Software
6 Reasons Why You Need a Cloud-Based Contact Center Solution
Posted December 8, 2014 by Kiri Picone
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center. Read More
From the Community: Virtual Call Center Software for an On-Premise Contact Center
Posted January 31, 2014 by Kiri Picone
This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center… Read More
Virtual Call Centers: The Economical Approach to Customer Service
Posted November 18, 2013 by Nick Statom
Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The… Read More
Using Call Center Software to Manage Remote Agents
Posted November 18, 2008 by John Harrison
Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage… Read More
What is a Virtual Call Center?
Posted July 8, 2008 by John Harrison
A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the… Read More