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HELP DESK
Zoho Desk Review
Product Snapshot
Product Pricing
- 15-day free trial
- Free plan available
- Professional – $12 per agent per month
- Enterprise – $25 per agent per month
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
WB Engineering Inc, Rachael Maddison Creative, Snapdragon Services Inc, Incept 3D
About Zoho Desk
Zoho Desk is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, the platform fits the needs and budget of any organization.
Automated support, self-service management, and customization options are available as well.
About the Company
Zoho Corporation was founded in 1996 and is headquartered in Pleasanton, California.
Zoho Desk Key Features
- Ticket management
- Social integration
- Customized field for accounts and contacts
- Contracts and Service Level Agreements
- Knowledgebase of articles
- Alerts and notifications
- Reports and dashboards
- Product catalog management
- Customer support portal
- Data-sharing rights capabilities
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