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CUSTOMER SERVICE
PROFESSIONAL SERVICES AUTOMATION (PSA)
SUBSCRIPTION BILLING
Work 365 Review
Product Snapshot
Product Pricing
- Pricing starts at $1,000
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small, midsize and large cloud service providers.
Select Customers
Contact vendor directly for case studies.
About Work 365
Work 365 is a Customer Experience Platform built for Microsoft CSP Partners, and enables companies to scale and grow their cloud business. The platform is built on Dynamics 365, helps companies to deliver exceptional customer service, increase profit margins, and streamline accounting and sales, and provides users with self service tools including self service portals, billing histories, service provision and management, and order histories.
The software is equipped with email-to-case automation functionality, service level agreement tools, and enables users to build customer service knowledge bases, Additionally, the platform supports multiple vendors, multiple locations and multiple currencies, allows users to create product bundles, and is an omni-channel customer service solution.
About the Company
Work 365 was founded in 2016 and with is headquartered in the United States.
Work 365 Key Features
- Subscription billing automation and invoicing
- Self-service portal
- Customer service tools
- Ecommerce and payment management
- Business intelligence tools
- Change tracking
- Built-in dashboards and reporting tools
- Integrates with QuickBooks Online
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