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This product has reached its end-of-life and is no longer being supported by the vendor.BIG DATA ANALYTICS
– Wise.io Wise Support Review
Product Snapshot
Product Pricing
Contact Wise.io directly for pricing information.
Technology
Wise Support is a SaaS solution and requires no additional hardware for installation.
Customer Focus
The Wise.io works with businesses of all sizes and in many different industries.
Select Customers
Pinterest, TaskRabbit, Product Madness, Illuminate Education and Republic Wireless.
About Wise Support
Wise Support is a business intelligence platform designed to analyze and predict response templates for a customer support system. The software tries to predict which group or individual agent should receive each new ticket and then shows agents the best template to use based on ticket content.
The application has automated designated responses with the most appropriate template and uses machine learning technology to analyze closed tickets and identify patterns. The platform examines new ticket’c content, predicts attributes and then recommends appropriate response template. The software learns and adapts its predictions to always be up-to-date with current customer support needs.
About Wise.io
Wise.io was founded in 2012 and is headquartered in Berkeley.
Wise Support Key Features
- Predicts which group or individual agent should receive each new ticket
- Shows agents the best template to use based on ticket content
- Automated designated responses with the most appropriate template
- Uses machine learning technology to analyze closed tickets and identify patterns
- Examines new ticket’c content, predicts attributes and then recommends appropriate response template
- Learns and adapts its predictions to always be up-to-date with current customer support needs
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