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WalkMe Review

Product Snapshot

Product Pricing

Product is available as both a free plan and as a custom plan – contact vendor directly for details.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

PayPal, United States Postal Service, Virgin, 3M, LogMeIn

About WalkMe

WalkMe is a guidance and engagement software solution that allows users to guide customers through presentations and resolve service issues. The program works across any web browser type and invites participating customers into online conference rooms.

Once customers are inside a room, users can run presentations, guide customers step-by-step through problems, send out service tips and react to any customer needs. The system additionally has functionality for internal company operations, allowing users to test out UIs and administer workforce training. Lastly, the platform can be integrated into a number of third party platforms, including Salesforce, Oracle CRM, Microsoft Dynamics and more.

About the Company

WalkMe was founded in 2011 and is headquartered in San Francisco, California.

WalkMe Key Features

SaaS online guidance and engagement software solution
Hosts conferences from any web browser
Can display sales presentations to customers
Service reps can guide customers through case issues
Users can display text and instructions on screen
Can administer employee training and perform UI testing
Works with Salesforce, Microsoft Dynamics, NetSuite and other third party platforms