TOPdesk ITSM Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as an on-premise solution or as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with enterprise and mid-sized customers.

Select Customers

Calor, Centric, England Arts Council, KLM, The University of Edinburgh

About TOPdesk ITSM

TOPdesk ITSM is IT service management software that automates ITSM processes and provides users with a complete set of ITSM tools and functionalities. The platform supports change and release management, assists users with managing workflows, and is equipped with asset management tools that register and track all configuration items.

The software enables IT teams to process end-user complaints, questions and malfunction reports, as well as provides employees with a self-service portal. Additionally, the platform is equipped with operations management functionality, problem management tools, and supports request fulfillment activities.

About the Company

TOPdesk was founded in 1993 and is headquartered in London.

TOPdesk ITSM Key Features

Built-in report generation and dashboards
Resource and workload management tools
Knowledge management, FAQ, and standard solution functionality designed for employee self-service
Service catalog management tools
Supplier service level management tools
Assists with software and workstation upgrade processes