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CUSTOMER SERVICE
ON PREMISE CRM
TechExcel CustomerWise Review
Product Snapshot
Product Pricing
- Professional – $20 per user per month
- Enterprise – $35 per user per month
Technology
Product is available as an on-premise solution.
Customer Focus
Vendor works with midsize and large enterprises in a broad range of industries.
Select Customers
Sony, Nvidia, Nokia, Samsung, CAT
About CustomerWise
CustomerWise is a powerful and effective software solution for customer service and support. Built with out-of-the-box best practice templates, the software is simple to use with easy point-and-click customizations.
CustomerWise includes functionality in customer support, professional services, sales force management, marketing automation and CRM to enable customer-facing teams to improve customer relationships, optimize marketing campaigns and sell more effectively. With CustomerWise, organizations can unify their processes and access vital business data.
About the Company
TechExcel was founded in 1995 and is headquartered in Lafayette, California.
CustomerWise Key Features
- Incident and Request Tracking for complete visibility
- Customer Self Service Portal to reduce agent load
- Team Group Management and Automatic Incident Routing for increased efficiency
- Workflow and Approvals to optimize processes
- Email and Activity Tracking for improved visibility
- Time Tracking and Billing
- Integrated Knowledgebase to quickly find the right answer
- Reporting Dashboards and Analytics to understand how processes are functioning
- Definable Interface to fit the way the organization is run
- Account and Contact Management to increase sales effectiveness
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