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TASKE Real-Time Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries such as finance, retail, insurance and healthcare.

Select Customers

Clearpoint, Ferguson, SenecaOne, Oticon, Sanford Health

About TASKE Real-Time

TASKE Real-Time is a call center platform designed to allow businesses to oversee call traffic to analyze the quality of customer service. The application provides real-time view into a business’s call center to give insights into issues that were previously unresolved and can monitor waiting customers to gather information on queue times, waiting list sizes and other important analytics.

The software can measure KPIs that are easily tracked by setting notifications for certain thresholds to make tweaks before issues arise. The program helps visualize agent performance over time with tables and chart as well as show the life cycle of a call, including time spent on hold and number of transfers. The platform can empower employees to make educated decisions by connecting information on one interface.

About the Company

TASKE Technology was founded in 1989 and is headquartered in Ottawa, Canada.

TASKE Real-Time Key Features

Provides real-time view into a business’s call center to give insights into issues that were previously unresolved
Monitor waiting customers to gather information on queue times, waiting list sizes and other important analytics
KPIs are easily tracked by setting notifications for certain thresholds to make tweaks before issues arise
Visualize agent performance over time with tables and charts
Visualizer which shows the life cycle of a call, including time spent on hold and number of transfers
Empower employees to make educated decisions by connecting information on one interface