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REMOTE SUPPORT
SOTI MobiAssist Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with customers of all sizes.
Select Customers
American Airlines, Amney Plc, Andrew Distributing, Aramex, Canadian Automobile Association
About SOTI MobiAssist
SOTI MobiAssist is a remote support help desk solution for all of the user’s IT assets. From a centralized console, users can provide remote support for smartphones, handhelds, desktops and servers.
For the support itself, the program allows users to control their devices remotely in order to troubleshoot. If the device owner isn’t present, users can still access the device through the system’s unattended access tool. Lastly, the platform features a dashboard where users can manage accounts and generate maintenance reports.
About the Company
SOTI was founded in 1995 and is headquartered in Ontario.
SOTI MobiAssist Key Features
- SaaS IT asset troubleshooting software solution
- Works with your servers, mobile devices, desktops, and handhelds
- IT staff can take control of users’ devices to troubleshoot
- Allows unattended maintenance
- Admins can manage user accounts and queues and generate maintenance reports
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