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HELP DESK

– Servora Customer Support Review

Product Snapshot

Pricing

Free demo

Technology

Software-as-a-Service

Customer Focus

Serova works with small and medium-sized companies in the fields of wholesale, assembly, and ecommerce.

Select Customers

Servora Customer Support

Servora Customer Support provides you with tools to answer customer inquiries quickly and help the customer in any way possible. Using a web portal, customers can file cases online and track their case, order, and RMA statuses. From there, a case will be assigned to one of your customer service reps based on urgency level. The rep then can consult the program’s solutions database to quickly find the appropriate answer. This software additionally contains a knowledge base, an online portal for all that stores answers to commonly asked questions.

About Servora
Since 2004, Servora has been providing on-demand CRM and ERP solutions for businesses. Servora initially formed as a reaction to companies’ troubles with managing business workflows. The company uses a hybrid of business intelligence, technology, and operational services to meet their customers’ needs.

Servora Customer Support Features

Customer service case filing system
Customers can view their case, order, and RMA statuses and histories
Cases are automatically assigned to reps based on urgency
Software displays and tracks customer history data, making it easy for reps to help the customer
Solutions database support reps in case resolution
Online knowledge database portal holds answers to commonly asked questions and is accessible by everybody