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FIELD SERVICE MANAGEMENT
GE Digital ServiceMax Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing details.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works for midsize, large and multi-national enterprises.
Select Customers
Lumenis, SPP Pumps, Elekta, Inspecta, Fourteen IP Communications
About ServiceMax
ServiceMax is field service management software designed to get the right people to the right job though work order management, advanced scheduling, and workforce optimization. The platform maintains the accuracy of service contracts, warranties and installed products. It also facilitates collaboration and enables machine-to-machine communication.
Field techs are able to post questions or photos to troubleshoot with others. The software is search and hashtag enabled and provides content through real-time streaming. The software gives access to all valued standard features such as profiles, status updates, sharing, liking, following, groups, and more. For optimal control, the platform offers customer and partner portals that control what customers can view and access.
About the Company
GE Digital was founded in 2011 and is headquartered in San Ramon, California.
ServiceMax Key Features
- Scheduling: scheduling and workforce optimization
- Workorder management
- Parts logistics: spares inventory, reverse logistics, depot repair, RMA
- Social: ServicePulse, Ticker, M2M
- Contracts and billing, warranty management
- Installed base management
- Mobile: HTML5, Offline, Native iPad
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