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– SchoolDude IT Direct Review
Product Snapshot
Product Pricing
Pricing is based on your school type and size.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with educational institutions of all sizes.
Select Customers
Contact vendor directly for case studies.
About SchoolDude IT Direct
SchoolDude IT Direct is IT help desk ticketing software designed for educational institutions. The product aims to reduce your time handling IT requests so you can spend more time in the classroom. As a result, using this product will save you approximately 30 minutes per case, lower the need for manual data entry, and reduce the number ticket requests by directing common questions to a knowledge base. From an administrative point, you can run reports on cases to identify staff and training needs.
About the Company
SchoolDude was founded in 1999 and is headquartered in North Carolina.
SchoolDude IT Direct Key Features
- Web-based educational institution help desk and case ticketing system
- Saves time by lowering manual data entry and streamlining case workflows
- Automatically sends tickets to teams based on case types
- Online knowledge base can solve common questions and issues
- E-mail notifications for cases
- Stores all cases in history
- Can attach files and notes to case tickets
- Identifies budget, staffing, and talent needs through reporting features
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