SMALL BUSINESS CRM

Sage CRM Review

Product Snapshot

Product Pricing

Sage CRM Professional (cloud) from $39 per month
Contact vendor directly for on-premise pricing

Technology

Platform can be delivered on-premise, or via cloud as a SaaS. Implementing the cloud CRM means you can get up and running immediately, have full customization capabilities. On-premise has a low total cost of ownership and have in-house IT resources to manage the CRM solution.

Customer Focus

Sage CRM is a leading supplier of business management solutions to small and medium businesses.

Select Customers

Digitell, Source Technologies, Vendere Partners, Thai Ministry of Commerce, ITG

Customer Case Studies

View Vendor's Product Page

About Sage CRM

Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of every business and accelerate business growth.

Sage CRM will bring all sales information together, in the office or on the move, helping to allocate leads and co-ordinate calendars, to forecasting and sharing data. In addition, Sage CRM helps manage customer relationships based on best practices, which enables businesses to define processes, track cases, and share effective solutions to customer issues.

About the Company

For 40 years, Sage North America has delivered easy-to-use, scalable, and customizable software for accounting, customer relationship management, human resources, merchant services, time tracking, and the specialized needs of the construction, distribution, manufacturing, nonprofit, and real estate industries.

Sage North American’s parent company, The Sage Group plc., reaches a global client base numbering more than 6 million SMB customer worldwide. It serves these businesses through more than 12,300 employees in operations in North America, the UK, France, Germany, India, Ireland, the Middle East, Portugal, Spain, Switzerland, South Africa, Australia, and Southeast Asia.

Sage CRM Key Features

Sales

Allocates leads
Coordinates calendars
Forecasting and sharing data
Easy to use screen, providing end to end opportunities
Dramatically reduces administration work time

Marketing

Helps increase flow and leads, carry out campaign analysis
Helps track campaign success and accuracy
Easy to collaborate with rest of business
Can quickly identify successful campaigns with ease

Customer Service

Deliver consistently excellent levels of service
Improve productivity
Communicate with customers more effectively
Greater customer collaboration and maximize customer satisfaction

Sage CRM Screenshots

Sage CRM Videos

Pros

Dashboard views make it easy to shift between different views to quickly see tasks and appointments
Application produces a wide selection of reports
Comprehensive system, easy to start using immediately

Cons

The overall layout can be slightly confusing
Fails to take full advantage of web technologies, as pages tend to lag when reloading
Need a good high speed interest connection to get the most out of the service

Overall

The Sage brand name is familiar, and if you’re already using any of Sage’s business management tools you’ll find Sage CRM easy to start using. It’s a comprehensive system. Customization could take some time, though, as there are so many different ways to configure and tune your templates, user dashboards and application workflow.