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Safeharbor SmartSupport Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution and does not require additional hardware for installation.
Customer Focus
Vendor works with companies of all sizes.
Select Customers
SunTrust, CyberGlove Systems, eMerchantClub, BikeReg.com
About SmartSupport
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.
The software allows users to create and implement unlimited portals, is equipped with a library of templates as well as customization options, and works to reduce repetitive question-and-answer processes through routing and notification settings. Additionally, the platform analyzes user behaviors and knowledge base performance, facilitates support processes through live chat and call centers, and enables users to upload documents, videos, and images to build and supplement knowledge bases.
About the Company
Safeharbor, an Enghouse Interactive company, was founded in 1998 and is headquartered in Tukwila, Washington.
SmartSupport Key Features
- A/B testing functionality
- Natural language search engine
- Interactive, step-by-step decision-tree guide creation tools
- Mobile accessibility
- Reporting and analytics tools
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