Relay Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with large companies in the healthcare, financial services, and home services such as cable and energy.

Select Customers

Independence Blue Cross, Comcast, Citizens Bank

About Relay

Relay is customer service software that provides users with a mobile communications platform designed to support companies that have the ongoing need to interact with their customers and clients. The platform creates an instant web app with a message feed for each customer, integrates with existing systems such as CRM, marketing automation, and customer support platforms, and includes a portal for direct customer onboarding messaging and success monitoring.

The software is a web app rather than a native application, which enables the user’s customers to interact through the system without requiring customers to download or install anything. Additionally, the platform uses SMS to onboard customers and provides ongoing notifications, incorporates company branding ideas in the web app, and allows users to customize messages at the product, department or individual level.

About the Company

Relay Network was founded in 2010 and is headquartered in Philadelphia, Pennsylvania.

Relay Key Features

Invitation and onboarding technology that validates customer identities, captures consent to send SMS messages and initiates connections
Ensures every onboarded customer gets a personalized instant web app with an aggregate feed branded for the user’s business
Sends customers personalized SMS notifications that link to their instant web app that enables customers to view and interact with messages
Built-in portal for providing customer care, product and marketing representatives access to all system functionality
Integrates with existing CRM and orchestration systems for triggering and syncing data
Full reporting and analytics capabilties for measuring customer journey results and performance optimization