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RedPoint Customer Engagement Hub Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as an on-premise solution.
Customer Focus
VEndor works with midsize, large and multi-national enterprises.
Select Customers
Sonos, Nextdoor, Stripe, Netflix, Zendesk
About RedPoint Customer Engagement Hub
RedPoint Customer Engagement Hub is a marketing automation software solution that works across multiple channels to build relationships with customers. Users start out by segmenting their customer database and creating a targeted campaign for each customer group with a WYSIWYG editor.
Once a campaign is ready to go, the program can launch it, view all responses in real-time and store content for future reuse. In the event that a campaign issue arises, the system sends out alerts to users. Users can additionally collaborate with each other when designing campaign content, and the product can log each point of customer interaction. Lastly, RedPoint Interaction can host all campaign assets in a database that features tags, a search engine and version control.
About the Company
RedPoint was founded in 2006 and is headquartered in Wellesley Hills, Massachusetts.
RedPoint Customer Engagement Hub Key Features
- On-premise marketing automation software solution
- Creates targeted marketing campaigns with HTML templates and a WYSIWYG editor
- Tracks all customer responses in real-time
- Hosts all assets in a database
- Sends out alerts in response to campaign problems
- Users can collaborate with each other during content design
- Logs each customer interaction during a campaign
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