Polar Help Desk 5 Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

Named License – $90 per license
Unlimited License + Full Source Code – $299

Technology

Product is available as a SaaS solution.

Customer Focus

Vendor works with small to midsize companies in various organizations.

Select Customers

Contact vendor directly for case studies.

About Polar Help Desk 5

Polar Help Desk 5 is help desk software that enables support teams to manage and deliver support services via web portal. The platform is equipped with incident and work order management tools, email integration and automation capabilities, email notification settings, account and team management, SLA management and Active Directory integration.

The software is built on a RESTful API designed to enable users to integrate with any system through HTTPS protocols, customize user roles and permission settings, and allows users to integrate multiple email accounts into the system as well as utilize scripting language to customize email notification templates. Additionally, the platform utilizes ITIL best use practices, enables users to build custom reports via client- and server-side Java Script, and automates email-to-incident conversations and email notifications.

About the Company

Polar was founded in 1995 and is headquartered in Croatia.

Polar Help Desk 5 Key Features

Designed to work as a highly customizable system
Programmable report tools
Available in multiple languages
Integrates with existing enterprise systems including CRM, HR, bug tracking, and desktop software
Knowledge base creation, implementation and management tools