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Pegasystems Pega Case Management Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution.
Customer Focus
Vendor works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.
Select Customers
Xchanging, TCDRS, Aegis, Aegon, AIG
About Pega Case Management
Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Additionally, past cases can be saved as templates to be used for potential similar cases in the future, and management can create and define case types. The platform can handle event-driven, structured, and unstructured cases and can automate and handle all of the processes, content, and personnel that go into resolving cases.
About the Company
Pegasystems was founded in 1983 and is headquartered in Cambridge, Massachusetts.
Pega Case Management Key Features
- Complete visibility for each case
- Adapts to situations in real-time
- Easily integrates with other content management solutions
- Adaptive case flow
- Previous cases can be saved as solutions for future similar inquiries
- Easily create case types, sub-cases, and tasks
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