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This product listing is out of date; you can find an updated product listing at Microsoft Office 365CRM
CUSTOMER SERVICE
KNOWLEDGE MANAGEMENT
– Microsoft Parature Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
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About Parature
Parature is CRM software provides users with multi-channel service desks, customer self-service portals and knowledge management functionality. The platform enables users to provide customer assistance and engagement across multiple channels including web, live chat, social, and mobile, as well as assists companies with building agent-accessible knowledge bases in order to deliver consistent and accurate customer answers.
The software enables users to maintain customer-facing knowledge bases through real-time updates, works to streamline multichannel business processes, and facilitates new employee, new product and service training processes through information and videos access. Additionally, the platform provides customers with access to searchable content databases through mobile-responsive customer portals that reflect user- and company-specific branding elements.
About the Company
Microsoft was founded in 1975 and is headquartered in Redmond, Washington.
Parature Key Features
- 24/7 self-service information access
- Real-time product and service updates
- Works to increase first contact resolution rates
- Enables users to build FAQ information portals
- Designed to support customer service through customer-preferred channels before assisted service
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