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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.IT MANAGEMENT
SAAS
– OTRS IT Service Management Review
Product Snapshot
Technology
On-premise or cloud-based
Select Customers
MedDV, Faltcom, Danfoss A/S, Colruty Group, CONTPAQi
Pricing
On-Premise (First year)
- $10,500 (Basic)
- $23,500 (Professional)
- $57,005 (Enterprise)
On-Demand (First year)
- $18,500 (Basic)
- $25,920 (Professional)
- $51,840 (Enterprise)
About OTRS ITSM
OTRS IT Service Management provides management and support tools based on ITIL best practices. OTRS ITSM includes a self-service web portal, real-time process overviews, and automatic updates.
OTRS was founded in 2003 and is headquartered in Cupertino, CA, with additional offices in Europe.
OTRS ITSM Key Features
- Built-in best practices
- Simplified Service Desk interface
- Configuration Management Database
- Workflow engine
- End user self-service capabilities
- Integration platform for IT consolidation
- Fully open source and customizable
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