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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.HELP DESK
SAAS
– OTRS Help Desk Review
Product Snapshot
Technology
On-premise or cloud-based
Select Customers
MedDV, Faltcom, Danfoss A/S, Colruty Group, CONTPAQi
Pricing
On-Premise (1st year)
- $9,250 (Basic)
- $18,500 (Professional)
- $45,000 (Enterprise)
On-Demand (1st year)
- $15,700 (Basic)
- $31,500 (Professional)
- $59,500 (Enterprise)
About OTRS Help Desk
OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.
OTRS was founded in 2003 and is headquartered in Cupertino, CA, with additional offices in Europe.
OTRS Help Desk Key Features
- Service catalog
- Time accounting
- Reporting
- Pre-defined surveys
- OTRS iPhone apps
- MasterSlave
- System monitoring
- Cross-process support
- Web access
- Centralized reporting
- Custom branding
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