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Oracle RightNow Contact Center Experience Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with enterprise, multinational and mid-sized customers.
Select Customers
Contact vendor directly for case studies.
About Oracle RightNow Contact Center Experience
Oracle RightNow Contact Center Experience is a CRM software solution that provides agents with comprehensive, consistent information on all contacts. The program automatically processes all contact interactions from a variety of online channels and logs them down inside a database.
Users can then take all this data and transfer it into a knowledgebase accessible by all sales and service agents. These agents can view the knowledgebase to gain key contact insights that can help guide customer interactions. Lastly, Oracle RightNow Contact Center Experience has tools that can automate routine CRM tasks and transactions.
About the Company
Oracle has more than 380,000 customers, including 100 of the Fortune 100, and with deployments across a wide variety of industries in more than 145 countries around the globe. Oracle offers an optimized and fully integrated stack of business hardware and software systems to help organizations overcome the challenges they face and continue innovation.
Oracle RightNow Contact Center Experience Key Features
- SaaS CRM software solution
- Works across multiple online channels to take down CRM data
- Logs all interactions with contacts
- Transfers all interaction data into a knowledgebase
- Users can browse the knowledgebase to receive key contact insights
- Automates routine CRM tasks
- Stores the context for each piece of data
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